Cracker Barrel Old Country Store

Reviews about Cracker Barrel Old Country Store

• 1 / 5

  By Courtney Hudson
  It wasn't cool when Cracker Barrel Old Country Store (Ooltewah, TN) kicked my 80-year old grandfather out when he got confused, sat himself at a table, and then when confronted, got heated and even more confused. He shouldn't have been heated (and I'm sure he said some nasty things), but he has DEMENTIA. Since then, my mom has brought him back in that location, smoothed things over, and begged for the "ban" to be lifted. So, you can imagine my surprise and humiliation when, as we were being seated, a manager approached us and kicked us out. I tried to explain that he had been in since the "incident", but he cut me off and, with multiple people behind him (like we were going to pick a fight), ESCORTED us with his "bouncers" to the front to see ourselves out. I am mortified and beyond furious and feel like my grandfather is being discriminated against due to his illness, which is known to cause confusion and aggravation. He's 80 and feeble. He can't punch anyone, he can't flip tables, and he sure can't even remember the incident. You need to learn compassion and respect and get your stories straight. I purposefully chose to take time on my Friday night to eat with my grandfather there, and to be treated with such little dignity, and to watch my grandfather's confusion is sickening and disheartening. I will never eat in another Cracker Barrel again after this disgusting display of ridiculousness.
  It has been confirmed by numerous family members that my grandfather has eaten at this location since this incident. My mother apologized on his behalf and made sure the staff knew he had dementia and also promised someone would always escort him to the restaurant. I want answers as to why my grandfather was targeted and kicked out!!! The hostess said the manager on duty was named Kevin.
  January 14, 2017